Embeddable Chat Widget for Customer Support Teams

Add an embeddable chat widget to your website or help center that delivers instant, accurate answers—powered by trusted AI and fully connected to your support stack.

API

Our powerful API lets you deliver Embrace to a user experience you control while tapping into Embrace’s AI and the content you choose on the backend. Multiple customers have put access to Embrace product support within their digital products using our API.

Slack or Teams

Many Support teams live in messaging applications. We’ve built an Embrace App so that employee users can tap into Embrace via Slack and MS Teams.

AI Chatbot or Embeddable widget

We have a configurable chatbot as well as an embeddable widget that can fit on your digital properties. You can see the widget in action on our Embrace.ai homepage in the upper right.

Ticketing Environment

We have apps that are built to deploy within your Zendesk ticketing or Jira Service Management deployments. Your Support techs can stay inside those ticketing environments and use the Embrace app to help generate and review ticket responses, dramatically speeding up their workflows.

Deploy an Embeddable Chat Widget Anywhere Customers Need Help

Embrace’s embeddable chat widget lets customers get support directly within your website, product, or help center—without forcing them to leave the experience.

Because the widget is natively connected to your support environment, every conversation is contextual, accurate, and ready for seamless escalation to agents when needed.

Simplify Data Access with Pre-Built Connections

We have a growing set of pre-built source integrations so you can tap into multiple sources simultaneously. Pre-built integrations include: Confluence, Zendesk, Guru, Notion, Google Drive, and Microsoft OneDrive.

Compatible with a Wide Range of Files

Digest a wide range of file types including word, PDF, PPT, XLS, public web content, MP4, WAV and more.

Power Your Chat Widget with Trusted Support Knowledge

An embeddable chat widget is only effective when it’s backed by accurate, up-to-date knowledge. Embrace automatically ingests and maintains your support content so the widget delivers consistent, approved answers.

As your documentation changes, your chat widget updates automatically—no manual scripting or fragile workflows required.

Create and Publish Custom AI Agents

Admins can now create and publish agents for a variety of purposes. Our Agent capabilities allow for detailed instructions, the capture of brand tone and voice, structure and format guidance for specific deliverables and more.

Fine-Tune Embrace for Your Needs

Additionally, Embrace delivers automated sentiment scoring. You can get a read on customer hotspots as well as sentiment trending over long time horizons.

AI Agents Behind Every Chat Widget Interaction

Gain insight into the most common questions, emerging issues, and customer sentiment across every chat widget interaction.

Embrace’s analytics help support leaders identify gaps in self-service, improve widget performance, and reduce repeat support tickets over time.

Identify Trends and Content Gaps

Embrace’s technology provides analytical insights about both the common topics that are coming up AND the areas where you may have content gaps. We give visibility on an aggregated basis across thousands of prompts over varying time horizons and also let you zoom in on particular areas of interest.

Fine-Tune Embrace for Your Needs

You want Embrace to speak in a way that accurately reflects your company and your specific use case. Manage that yourself so you can quickly test, tune, and deploy.

Different functional areas at your company can benefit from the insights:

Support and Customer Success

Identify where your teams need to be the most aware.

Knowledge Managers

Quickly learn where content gaps exist so you can fill them.

Marketing

Bolster content on your website and elsewhere about commonly asked themes.

Product

Gain insight into common challenges with your solutions that can potentially be addressed with future product efforts.

Sales

Help inform your field on common questions and make sure they’re fully enabled.

Security & privacy​

Secure, Enterprise-Ready Embeddable Chat Widget

Security shield icon with SOC 2 Type II certification logo for enterprise compliance
SOC 2 Type II certified

Independently audited for enterprise-grade protection.

See full details

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Privacy policy
Your data stays yours

Business content is never used for AI training.

Role-based permissions

Advanced access controls and data governance for secure content management across teams.

FAQ

Common questions from support leaders

An embeddable chat widget is a lightweight chat interface that can be added to a website or help center, allowing customers to ask questions and receive support without leaving the page.

Embrace’s embeddable chat widget is powered by trusted AI, integrated into your support workflows, and designed for B2B support teams—not generic website chat.

 

Yes. When needed, conversations can be escalated to agents with full context, ensuring faster and more accurate resolutions.

 

The widget can be embedded across websites, customer portals, and help centers—wherever customers need immediate support.

Ready to experience AI-powered customer self service?
Ready to experience AI-powered customer self service?

In 30 minutes you’ll get an overview of the Embrace solution, leveraging your company’s public knowledge assets.

See Embrace in action