Elevate the B2B Support experience
- Implement rapidly without developer involvement
- Pricing and business impact designed to deliver ROI
- Answers you can trust
- Try before you buy
Deliver scale and efficiency for your Support team
Improve ticket handling and resolution times by 30-90%
- Leverage Embrace apps directly within the ticketing experience
- Apps for common ticketing systems like Zendesk, Jira Service Management, and Salesforce
- Draw from a range of knowledge sources using pre-built integrations to Confluence, Notion, Guru, Zendesk Knowledgebase, Jira, and more
- ROI-friendly pricing for only as many users as you need
- Unlimited language capabilities
- Setup and deploy in under a day
- Unpaid trial available so you can try before you buy
"We've seen a reduction in ticket handling time and that's directly attributed to the cut down in time that it takes for a support rep to get an answer to a more nuanced question."
"We use different platforms to host knowledge, and we needed a central tool to be able to help us avoid the back and forth looking at information on different platforms."
"It's had a tremendously helpful impact for our Support team to speed up finding the information that they need."
Provide AI-powered self-service to your customers
Deflect 30-50% of tickets while giving your customers the experience they want
- Deploy with limited developer involvement
- Highly configurable embeddable widget and chatbot options available
- Powerful API available
- Embrace Agent builder allows you to tailor the experience for your customers
- Gain visibility to the common topics being asked about
- Draw from a range of knowledge sources using pre-built integrations to Confluence, Notion, Guru, Zendesk Knowledgebase, Jira, and more
- Use on any digital surface area; your helpdesk, doc site, in-product, anywhere
"Connecting people with our documentation in a way that meets them where they're at has been our goal, and Embrace has really helped there!"
"It's all about allowing customers to self-serve help so they save time."
Streamline and automate the ability to find and close gaps in your knowledge base
40-50% reduction in time to author new knowledge base articles
- Leverage AI to draft new articles
- Construct AI agents taught to create articles to your specifications around structure, format, tone and more
- Tap into content like solved tickets, call recordings, Github repositories, and more to serve as sources of content
- Spot knowledge gaps to identify key places to create new content
- Triage and review feedback from users to continually improve answers
- Unpaid trial available
"Looking at Embrace's Insights is enlightening us to where we need to fill in knowledge gaps."
- Support Team Co-Pilot
Deliver scale and efficiency for your Support team
Improve ticket handling and resolution times by 30-90%
- Leverage Embrace apps directly within the ticketing experience
- Apps for common ticketing systems like Zendesk, Jira Service Management, and Salesforce
- Draw from a range of knowledge sources using pre-built integrations to Confluence, Notion, Guru, Zendesk Knowledgebase, Jira, and more
- ROI-friendly pricing for only as many users as you need
- Unlimited language capabilities
- Setup and deploy in under a day
- Unpaid trial available so you can try before you buy
"We've seen a reduction in ticket handling time and that's directly attributed to the cut down in time that it takes for a support rep to get an answer to a more nuanced question."
"We use different platforms to host knowledge, and we needed a central tool to be able to help us avoid the back and forth looking at information on different platforms."
"It's had a tremendously helpful impact for our Support team to speed up finding the information that they need."
- Customer Self-Service
Provide AI-powered self-service to your customers
Deflect 30-50% of tickets while giving your customers the experience they want
- Deploy with limited developer involvement
- Highly configurable embeddable widget and chatbot options available
- Powerful API available
- Embrace Agent builder allows you to tailor the experience for your customers
- Gain visibility to the common topics being asked about
- Draw from a range of knowledge sources using pre-built integrations to Confluence, Notion, Guru, Zendesk Knowledgebase, Jira, and more
- Use on any digital surface area; your helpdesk, doc site, in-product, anywhere
"Connecting people with our documentation in a way that meets them where they're at has been our goal, and Embrace has really helped there!"
"It's all about allowing customers to self-serve help so they save time."
- Improve Knowledge Base Content
Streamline and automate the ability to find and close gaps in your knowledge base
40-50% reduction in time to author new knowledge base articles
- Leverage AI to draft new articles
- Construct AI agents taught to create articles to your specifications around structure, format, tone and more
- Tap into content like solved tickets, call recordings, Github repositories, and more to serve as sources of content
- Spot knowledge gaps to identify key places to create new content
- Triage and review feedback from users to continually improve answers
- Unpaid trial available
"Looking at Embrace's Insights is enlightening us to where we need to fill in knowledge gaps."
Select customers
Conversational search
Solve your customer problems when and where they happen, no matter the touch point. Personalized, AI-driven conversational support, delivered to where your customers and teams need it most – where they work.
What are customers asking about? Where are there gaps?
Find otherwise unseen issues to close support gaps, improve marketing messaging, and shape your product roadmap. Embraceās AI platform provides insights not just about what is being asked, but also where there are gaps in your content.
Build your own AI agents
Gain much deeper control over how Embraceās AI works for you. Let your agent know who they are and what their job is. Set brand tone and voice. Easily build and publish new agents.
Understand customer sentiment
Create on-the-fly knowledge bases
Easily create new collections for different purposes. Import content from Zendesk Knowledgebase, Confluence, Google Drive, Notion, and more. Easily add websites, PDFs, documents, and videos.
Easily close knowledge gaps
Make it a snap for approved subject matter experts to fill knowledge gaps. They can type in the authoritative answer, upload a new document, or push a button to talk to Embrace and capture institutional knowledge on a topic.
Deliver a high ROI project like WP Engine
Quantifiable benefits unlocked by Embrace from both employee productivity gains and lower chat and ticket volumes.
Overall project ROI of 1,300%
50% reduction in average time and effort for internal employees to resolve customer issues when using Embrace
45% reduction in the volume of chats generated by customers who cannot successfully self-serve in the Support section of its portal as a result of Embrace.ai's conversational search capabilities
Your customers want better self-service
38-39% of Gen Z and Millennials quit customer service if they can't self-solve online.
Gartner, “Top Priorities for Customer Service Leaders in 2024ā
Traditional article search is outdated
Knowledge bases
Connect existing knowledge assets
Leverage Embrace.ai’s prebuilt integrations to sources such as Confluence, Notion, Google Drive, Microsoft OneDrive, Zendesk Guide, and more.
Business users can easily build and manage collections of digital content for different purposes and audiences.
Risk-free trial
Go live before you become a customer, for real
Connect your actual content and see how Embrace handles your team’s questions. Book a meeting to launch your trial.
Real results
What our customers are saying
āEmbrace is, by far, the best investment in marketing tools that we made last year. It has shown its value over and over again, unlocking knowledge for the team, helping to more quickly produce strong content across the entire organization, and proving itself as a tool we use in our workflows daily.ā
āEmbrace.ai, renowned for its expertise in unlocking conversational AI and enhancing business interactions, powers the Expert Virtual Assistantās capabilities. It integrates seamlessly into business workflows, and provides our partners with conversational access to essential content and supporting various functions such as marketing, sales, and customer success.ā
āEmbrace is a channel for customers to ask questions and get answers in a conversational way. It's like enhanced search x10.ā
āEmbrace has given our Marketing team a lift in a wide range of content creation efforts. Itās been a big time saver that has helped support our companyās growth efforts.ā
āCompanies that have deep IP have a real opportunity to use generative AI to manage and deliver that Content.ā
āEmbrace.ai has helped our Customer Success Managers handle customer questions, our Salespeople to gain a deeper understanding of our solutions, our team to respond more efficiently to Security questionnaires and RFPs, and more. Embrace is a generative AI solution that's delivered real business value and helped us scale."
āOur Support organization is leveraging Embrace to provide customers fast answers to technical questions. Its accuracy has been remarkable and we are excited about leveraging Embrace to improve our ability to support our customers at increasing rates of efficiency.ā
āWith Embrace, we went from a discussion around the art of the possible to doing something that added value in a remarkably short period of time.ā
"Using Embrace.ai, XBInsight's clients can now leverage the power of generative AI within our solution. This is enabling a next generation self-service experience for our clients."
āEmbrace is, by far, the best investment in marketing tools that we made last year. It has shown its value over and over again, unlocking knowledge for the team, helping to more quickly produce strong content across the entire organization, and proving itself as a tool we use in our workflows daily.ā
Security & privacy
Built for security
SOC 2 Type II certified
Independently audited for enterprise-grade protection.
Your data stays yours
Business content is never used for AI training.
Role-based permissions
Advanced access controls and data governance for secure content management across teams.
In 30 minutes youāll get an overview of the Embrace solution, leveraging your companyās public knowledge assets.
