AI-Powered Product Support for Customers, Employees, and Partners
- AI-powered conversations in any support touch point
- Insights into the topics and sentiment of interactions
- Create on-the-fly knowledgebases
Embrace.ai
Conversational AI
Hello! I’m a conversational Al crafted for conversation and assistance. Ask away!
Try asking
- What quantifiable benefits can Embrace help achieve?
- What advice do you have for companies that are thinking about AI?
- What challenges did companies look to overcome with Embrace?
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Conversational Search
Solve your customer problems when and where they happen, no matter the touch point. Personalized, AI-driven conversational support, delivered to where your customers and teams need it most – where they work.
What are Customers asking about? Where are there gaps?
Find otherwise unseen issues to close support gaps, improve marketing messaging, and shape your product roadmap. Embrace’s AI platform provides insights not just about what is being asked, but also where there are gaps in your content.
Build Your Own Agents
Gain much deeper control over how Embrace’s AI works for you. Let your agent know who they are and what their job is. Set brand tone and voice. Build and publish new agents easily.
Understand Customer Sentiment
Assess customer sentiment automatically, understand when your customers are frustrated, even when they don’t tell you. Embrace.ai’s AI-powered sentiment analysis picks up the right cues from your customers and allows you to easily course correct.
Create On-The-Fly Knowledgebases
Easily create new knowledgebases for different purposes and drawing from a range of sources and digital files. Bring in content from places like Confluence, your Zendesk knowledgebase, Google Drive, Notion, and more. Crawl websites and web pages with ease and ingest PDFs, Word docs, slide decks, and video files.
Easily Close Knowledge Gaps
Make it a snap for approved subject matter experts to fill knowledge gaps. They can type in the authoritative answer, upload a new document, or push a button to talk to Embrace and capture that institutional knowledge on a topic.
Deliver a high ROI project like WP Engine
Quantifiable benefits unlocked by Embrace from both employee productivity gains and lower chat and ticket volumes.
Overall project ROI of 1,300%
50% reduction in average time and effort for internal employees to resolve customer issues when using Embrace
45% reduction in the volume of chats generated by customers who cannot successfully self-serve in the Support section of its portal as a result of Embrace.ai's conversational search capabilities
Your customers want better self-service
38% of Gen Z and Millennials quit customer service if they can't self-solve online.
Gartner, “Top Priorities for Customer Service Leaders in 2024”
Traditional article search is outdated
Leverage existing knowledge assets
Leverage Embrace.ai’s prebuilt integrations to sources such as Confluence, Notion, Google Drive, Microsoft OneDrive, Zendesk Guide, and more. Your company has articles, knowledgebase content, FAQs and other assets already. Unlock that digital content by using Embrace.ai for a next generation conversational search experience.
Embrace co-exists with existing ticketing and knowledgebase systems
You’ve invested in Support systems. Embrace works well with your existing infrastructure and creates additional value.
Go live on Embrace in under two months
Embrace gives you control over how you provide access
Customers, prospects and partners can access Embrace with an embeddable widget, a slideout panel, a chatbot, or we can provide API access for a destination you build. Employee users can access via messaging apps like Slack.
You have choice!
In 30 minutes you’ll get an overview of the Embrace solution, leveraging your company’s public knowledge assets.
