Customer Stories
Companies are transforming their customer support services with Embrace and achieving outstanding outcomes. Hear directly from satisfied Embrace customers.
AI Meets CX: Webinar Replay
Real-World Wins from Keller Williams and Harri
Whatās next for B2B customer support? We ask three leaders who are living it every day.
WP Engineās integration of Embrace streamlined self-service product support for 200+ employees and 170,000 customers, cutting chat volumes by 45% and reducing resolution time by 50%. This efficiency boost, with a 1,300% ROI, improved customer self-service, support, and onboarding, enhancing satisfaction as evidenced by a low 1.5% negative feedback rate.
Overall project ROI of 1,300%
50% reduction in average time and effort for internal employees to resolve customer issues when using Embrace
45% reduction in the volume of chats generated by customers who cannot successfully self-serve in the Support section of its portal as a result of Embrace.ai's conversational search capabilities
Industry leading real estate franchisor, Keller Williams, is leveraging Embrace to enable all 170,000+ affiliated agents globally. Keller’s KWIQ initiative unlocks extensive educational content including Gary Keller’s books and other best practice content to allow for AI-powered self-service.
Discover how Symplicity transformed its customer support by integrating Embrace AI, reducing response times, improving ticket resolution, and achieving a perfect CSAT score – all without increasing headcount. Learn how AI-powered solutions can elevate support in higher education.
Impartner integrated Embrace AI into Zendesk to tackle rising ticket volumes and knowledge silos. The result? A 25% drop in support workload, dramatically faster onboarding, and enhanced customer retention through intelligent self-service and instant access to tribal knowledge.
Learn about Embraceās transformative impact on Lookout, Inc., a cloud security leader. The case study reveals how Lookout’s Partner Hub integration dramatically improved self-service capabilities, enhanced partner engagement, and boosted internal productivity.
Lookout Marketing and BDR Case Study
Embraceās integration boosted productivity, saving 15-20% in content creation time and enhancing multi-language communication. It improved new hire training, objection handling, and content development. Lookout’s Marketing, Business Development, Sales, and Channel operations teams all leverage Embrace.
Real results
What our customers are saying
āEmbrace is, by far, the best investment in marketing tools that we made last year. It has shown its value over and over again, unlocking knowledge for the team, helping to more quickly produce strong content across the entire organization, and proving itself as a tool we use in our workflows daily.ā
āEmbrace.ai, renowned for its expertise in unlocking conversational AI and enhancing business interactions, powers the Expert Virtual Assistantās capabilities. It integrates seamlessly into business workflows, and provides our partners with conversational access to essential content and supporting various functions such as marketing, sales, and customer success.ā
āEmbrace is a channel for customers to ask questions and get answers in a conversational way. It's like enhanced search x10.ā
āEmbrace has given our Marketing team a lift in a wide range of content creation efforts. Itās been a big time saver that has helped support our companyās growth efforts.ā
āCompanies that have deep IP have a real opportunity to use generative AI to manage and deliver that Content.ā
āEmbrace.ai has helped our Customer Success Managers handle customer questions, our Salespeople to gain a deeper understanding of our solutions, our team to respond more efficiently to Security questionnaires and RFPs, and more. Embrace is a generative AI solution that's delivered real business value and helped us scale."
āOur Support organization is leveraging Embrace to provide customers fast answers to technical questions. Its accuracy has been remarkable and we are excited about leveraging Embrace to improve our ability to support our customers at increasing rates of efficiency.ā
āWith Embrace, we went from a discussion around the art of the possible to doing something that added value in a remarkably short period of time.ā
"Using Embrace.ai, XBInsight's clients can now leverage the power of generative AI within our solution. This is enabling a next generation self-service experience for our clients."
āEmbrace is, by far, the best investment in marketing tools that we made last year. It has shown its value over and over again, unlocking knowledge for the team, helping to more quickly produce strong content across the entire organization, and proving itself as a tool we use in our workflows daily.ā
