Product support where people work

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Conversational search

Solve your customer problems when and where they happen, no matter the touch point. Personalized, AI-driven conversational support, delivered to where your customers and teams need it most – where they work.

What are customers asking about? Where are there gaps?

Find otherwise unseen issues to close support gaps, improve marketing messaging, and shape your product roadmap. Embrace’s AI platform provides insights not just about what is being asked, but also where there are gaps in your content.

Build your own AI agents

Gain much deeper control over how Embrace’s AI works for you. Let your agent know who they are and what their job is. Set brand tone and voice. Easily build and publish new agents.

Understand customer sentiment

Assess customer sentiment automatically, understand when your customers are frustrated, even when they don’t tell you. Embrace.ai’s AI-powered sentiment analysis picks up the right cues from your customers and allows you to easily course correct.

Create on-the-fly knowledge bases

Easily create new collections for different purposes. Import content from Zendesk Knowledgebase, Confluence, Google Drive, Notion, and more. Easily add websites, PDFs, documents, and videos.

Easily close knowledge gaps

Make it a snap for approved subject matter experts to fill knowledge gaps. They can type in the authoritative answer, upload a new document, or push a button to talk to Embrace and capture institutional knowledge on a topic.

Deliver a high ROI project like WP Engine

Quantifiable benefits unlocked by Embrace from both employee productivity gains and lower chat and ticket volumes.

Overall project ROI of 1,300%

50% reduction in average time and effort for internal employees to resolve customer issues when using Embrace

45% reduction in the volume of chats generated by customers who cannot successfully self-serve in the Support section of its portal as a result of Embrace.ai's conversational search capabilities

Your customers want better self-service

38-39% of Gen Z and Millennials quit customer service if they can't self-solve online.

Gartner, “Top Priorities for Customer Service Leaders in 2024”

Traditional article search is outdated

Computer screen displaying a complex traditional search interface.
Knowledge bases

Connect existing knowledge assets

Leverage Embrace.ai’s prebuilt integrations to sources such as Confluence, Notion, Google Drive, Microsoft OneDrive, Zendesk Guide, and more.

Business users can easily build and manage collections of digital content for different purposes and audiences.

Risk-free trial

Go live before you become a customer, for real

Connect your actual content and see how Embrace handles your team’s questions. Book a meeting to launch your trial.

Embrace AI content sources dropdown showing file uploads, websites, audio, and integrations like Confluence, Notion, Zendesk
Embrace AI custom agent cards showing support agents with icons, titles, roles and instructions on gradient background
Embrace AI feedback input field with user typing content update note to team managers
Detail of Embrace AI dashboard showing conversation analytics with total conversations, sentiment scores, and top discussion topics
Real results

What our customers are saying

Security & privacy

Built for security

Security shield icon with SOC 2 Type II certification logo for enterprise compliance
SOC 2 Type II certified

Independently audited for enterprise-grade protection.

Your data stays yours

Business content is never used for AI training.

Role-based permissions

Advanced access controls and data governance for secure content management across teams.

Ready to experience AI-powered customer self service?
Ready to experience AI-powered customer self service?

In 30 minutes you’ll get an overview of the Embrace solution, leveraging your company’s public knowledge assets.