AI-Powered Customer Self-Service
Increase customer satisfaction.
Deflect cases.
Lift employee productivity.
Embrace.ai
Conversational AI
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- What quantifiable benefits can Embrace help achieve?
- What advice do you have for companies that are thinking about AI?
- What challenges did companies look to overcome with Embrace?
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Deliver a high ROI project like WP Engine
Quantifiable benefits unlocked by Embrace from both employee productivity gains and lower chat and ticket volumes.
Overall project ROI of 1,300%
50% reduction in average time and effort for internal employees to resolve customer issues when using Embrace
45% reduction in the volume of chats generated by customers who cannot successfully self-serve in the Support section of its portal as a result of Embrace.ai's conversational search capabilities
Your customers want better self-service
38% of Gen Z and Millennials quit customer service if they can't self-solve online.
Gartner, “Top Priorities for Customer Service Leaders in 2024”
Traditional article search is outdated
Leverage existing knowledge assets
Your company has articles, knowledgebase content, FAQs and other assets already. Unlock that digital content by using Embrace.ai for a next generation conversational search experience.
Embrace co-exists with existing ticketing and knowledgebase systems
You’ve invested in Support systems. Embrace works well with your existing infrastructure and creates additional value.
Go live on Embrace in under two months
Embrace gives you control over how you provide access
In 30 minutes you’ll get an overview of the Embrace solution, leveraging your company’s public knowledge assets.
