Product support where people work
- AI-powered conversations in any support touch point
- Insights into the topics and sentiment of interactions
- Create on-the-fly knowledgebases
Select customers
Conversational Search
Solve your customer problems when and where they happen, no matter the touch point. Personalized, AI-driven conversational support, delivered to where your customers and teams need it most – where they work.
What are customers asking about? Where are there gaps?
Find otherwise unseen issues to close support gaps, improve marketing messaging, and shape your product roadmap. Embrace’s AI platform provides insights not just about what is being asked, but also where there are gaps in your content.
Build Your Own Agents
Gain much deeper control over how Embrace’s AI works for you. Let your agent know who they are and what their job is. Set brand tone and voice. Easily build and publish new agents.
Understand Customer Sentiment
Create On-The-Fly Knowledgebases
Easily create new collections for different purposes. Import content from Zendesk Knowledgebase, Confluence, Google Drive, Notion, and more. Easily add websites, PDFs, documents, and videos.
Easily Close Knowledge Gaps
Make it a snap for approved subject matter experts to fill knowledge gaps. They can type in the authoritative answer, upload a new document, or push a button to talk to Embrace and capture institutional knowledge on a topic.
Deliver a high ROI project like WP Engine
Quantifiable benefits unlocked by Embrace from both employee productivity gains and lower chat and ticket volumes.
Overall project ROI of 1,300%
50% reduction in average time and effort for internal employees to resolve customer issues when using Embrace
45% reduction in the volume of chats generated by customers who cannot successfully self-serve in the Support section of its portal as a result of Embrace.ai's conversational search capabilities
Your customers want better self-service
38-39% of Gen Z and Millennials quit customer service if they can't self-solve online.
Gartner, “Top Priorities for Customer Service Leaders in 2024”
Traditional article search is outdated
Leverage existing knowledge assets
Leverage Embrace.ai’s prebuilt integrations to sources such as Confluence, Notion, Google Drive, Microsoft OneDrive, Zendesk Guide, and more.
Business users can easily build and manage collections of digital content for different purposes and audiences.
Go live on Embrace in under two months
Companies are tired of technology projects that take quarters or years before any value is realized. Embrace.ai projects move at lightning speed.
Embrace gives you control over how you provide access
Customers, prospects and partners can access Embrace with an embeddable widget, a slideout panel, a chatbot, or we can provide API access for a destination you build. Employee users can access via messaging apps like Slack.
You have choice!
What our customers are saying
“Embrace is, by far, the best investment in marketing tools that we made last year. It has shown its value over and over again, unlocking knowledge for the team, helping to more quickly produce strong content across the entire organization, and proving itself as a tool we use in our workflows daily.”
“Embrace.ai, renowned for its expertise in unlocking conversational AI and enhancing business interactions, powers the Expert Virtual Assistant’s capabilities. It integrates seamlessly into business workflows, and provides our partners with conversational access to essential content and supporting various functions such as marketing, sales, and customer success.”
“Embrace is a channel for customers to ask questions and get answers in a conversational way. It's like enhanced search x10.”
“Embrace has given our Marketing team a lift in a wide range of content creation efforts. It’s been a big time saver that has helped support our company’s growth efforts.”
“Companies that have deep IP have a real opportunity to use generative AI to manage and deliver that Content.”
“Embrace.ai has helped our Customer Success Managers handle customer questions, our Salespeople to gain a deeper understanding of our solutions, our team to respond more efficiently to Security questionnaires and RFPs, and more. Embrace is a generative AI solution that's delivered real business value and helped us scale."
“Our Support organization is leveraging Embrace to provide customers fast answers to technical questions. Its accuracy has been remarkable and we are excited about leveraging Embrace to improve our ability to support our customers at increasing rates of efficiency.”
“With Embrace, we went from a discussion around the art of the possible to doing something that added value in a remarkably short period of time.”
"Using Embrace.ai, XBInsight's clients can now leverage the power of generative AI within our solution. This is enabling a next generation self-service experience for our clients."
“Embrace is, by far, the best investment in marketing tools that we made last year. It has shown its value over and over again, unlocking knowledge for the team, helping to more quickly produce strong content across the entire organization, and proving itself as a tool we use in our workflows daily.”
Have confidence in Embrace’s safe, private, and secure architecture.
Ready to experience AI-Powered Customer Self-Service?
In 30 minutes you’ll get an overview of the Embrace solution, leveraging your company’s public knowledge assets.
