The Agentic B2B Support & CX Platform
Unify agent assist, customer self-service, customer health insights and support content creation in one AI-powered B2B platform.
No dev resources needed
Built for business users
Keep your existing ticketing system
Try before you buy
Deliver scale and efficiency for your Support team
Improve ticket handling and resolution times by 30-90%
- Leverage Embrace Co-Pilot apps directly within the ticketing experience
- Apps for common ticketing systems like Zendesk, Jira Service Management, Freshdesk and Salesforce
- Draw from a range of knowledge sources using pre-built integrations to Confluence, Notion, Guru, Zendesk Knowledgebase, Jira, and more
- Setup and deploy in under a day
- Easy to configure by business users
- Unpaid trial available so you can try before you buy
"We've seen a reduction in ticket handling time and that's directly attributed to the cut down in time that it takes for a support rep to get an answer to a more nuanced question."
"We use different platforms to host knowledge, and we needed a central tool to be able to help us avoid the back and forth looking at information on different platforms."
"It's had a tremendously helpful impact for our Support team to speed up finding the information that they need."
Provide AI-powered self-service to your customers
Deflect 30-50% of tickets while giving your customers the experience they want
Capabilities:
- Deploy with little to no developer involvement
- Highly configurable embeddable widget and chatbot options available
- Powerful API available
- Embrace Agent builder allows you to tailor the experience for your customers
- Gain visibility to the common topics being asked about
- Draw from a range of knowledge sources using pre-built integrations to Confluence, Notion, Guru, Zendesk Knowledgebase, Jira, and more
- Deploy on any digital surface area; your helpdesk, doc site, in-product, anywhere
"Connecting people with our documentation in a way that meets them where they're at has been our goal, and Embrace has really helped there!"
"It's all about allowing customers to self-serve help so they save time."
Gain insights into the health of your customers
Improve NRR and CLTV
- Quickly identify churn risks in your customer base
- Spot opportunities for revenue expansion
- Alert CSMs, Account Managers and others with key customer intelligence
- Easily gain ad hoc insights for a given customer
Streamline and automate the ability to find and close gaps in your knowledge base
40-50% reduction in time to author new knowledge base articles
- Spot gaps in your support content
- Tap into content like solved tickets, Slack channels, release notes, and more to serve as sources of content
- Embrace drafts new articles to fill knowledge gaps for you to review
- Define article specifications around structure, format, tone and more
- Unpaid trial available
"Looking at Embrace's Insights is enlightening us to where we need to fill in knowledge gaps."
Key Capabilities
Build your own AI agents
- Gain deeper control over how Embraceās AI works for you
- Let your agent know who they are and what their job is
- Set brand tone and voice
- Business users easily build and publish new agents
Build and launch automations
Build and launch agentic AI automations. Connect your tools, define your workflows, and let Embrace handle repetitive tasks.
Pre-built agents out of the box
Embrace delivers a pre-built library of agents for your team to use Day 1.
Build & launch tailored AI experiences
Easily bring together the content you’d like to use, with the right agentic experience, and the UX where your user works.
Security & Privacy
- Embrace ensures the security and privacy of your company's data
- Soc 2 Type II certified
- Your content stored in a private space
Understand common topics
Embrace automatically classifies prompts into the most popular topics
The Embrace Difference
Easy to deploy and manage
- Built for mid-sized companies
- Designed for business users, not engineers
- Go live without developer involvement
- Clear pricing, strong AI controls, no surprises
Fast ROI
- Quick implementations, not months-long projects
- Value realized in weeks, not quarters
- Unpaid trials so teams can prove impact before committing
Built for B2B
- Purpose-built for B2B support workflows
- Designed for complex products, longer sales cycles, and real customers
- Not retrofitted from a consumer-first tool
True partnership
- Hands-on support from day one
- Focused on your project success
“One of the unexpected benefits we see from the Embrace solution is the partnership we have with the Embrace team.”
Deliver a high ROI project like WP Engine
Quantifiable benefits unlocked by Embrace from both employee productivity gains and lower chat and ticket volumes.
Overall project ROI of 1,300%
45% reduction in the volume of chats generated by customers who cannot successfully self-serve in the Support section of its portal as a result of Embrace’s conversational search capabilities
Knowledge bases
Connect existing knowledge assets
Leverage Embraceās prebuilt integrations to sources such as Confluence, Notion, Google Drive, Microsoft OneDrive, Zendesk Guide, Gong, Guru, Github and more.
Unpaid trial
Go live before you become a customer, for real
Real results
What our customers are saying
āEmbrace is, by far, the best investment in marketing tools that we made last year. It has shown its value over and over again, unlocking knowledge for the team, helping to more quickly produce strong content across the entire organization, and proving itself as a tool we use in our workflows daily.ā
āEmbrace.ai, renowned for its expertise in unlocking conversational AI and enhancing business interactions, powers the Expert Virtual Assistantās capabilities. It integrates seamlessly into business workflows, and provides our partners with conversational access to essential content and supporting various functions such as marketing, sales, and customer success.ā
āEmbrace is a channel for customers to ask questions and get answers in a conversational way. It's like enhanced search x10.ā
āEmbrace has given our Marketing team a lift in a wide range of content creation efforts. Itās been a big time saver that has helped support our companyās growth efforts.ā
āCompanies that have deep IP have a real opportunity to use generative AI to manage and deliver that Content.ā
āEmbrace.ai has helped our Customer Success Managers handle customer questions, our Salespeople to gain a deeper understanding of our solutions, our team to respond more efficiently to Security questionnaires and RFPs, and more. Embrace is a generative AI solution that's delivered real business value and helped us scale."
āOur Support organization is leveraging Embrace to provide customers fast answers to technical questions. Its accuracy has been remarkable and we are excited about leveraging Embrace to improve our ability to support our customers at increasing rates of efficiency.ā
āWith Embrace, we went from a discussion around the art of the possible to doing something that added value in a remarkably short period of time.ā
"Using Embrace.ai, XBInsight's clients can now leverage the power of generative AI within our solution. This is enabling a next generation self-service experience for our clients."
āEmbrace is, by far, the best investment in marketing tools that we made last year. It has shown its value over and over again, unlocking knowledge for the team, helping to more quickly produce strong content across the entire organization, and proving itself as a tool we use in our workflows daily.ā
Security & privacy
Built for security
SOC 2 Type II certified
Independently audited for enterprise-grade protection.
Your data stays yours
Business content is never used for AI training.
Role-based permissions
Advanced access controls and data governance for secure content management across teams.
In 30 minutes youāll get an overview of the Embrace solution, leveraging your companyās public knowledge assets.
