Embrace for Jira Service Management
- Deflect tickets and enable high impact self-service support
- Draw from multiple knowledge sources in addition to Confluence
- Get live in 1-2 months
Use generative AI to answer tickets, right in Jira Service Management
Create On-The-Fly Knowledgebases
Easily create new knowledgebases for different purposes and drawing from a range of sources and digital files. Bring in content from places like Confluence, Google Drive, Notion, Zendesk knowledgebase, and more. Crawl websites and web pages with ease and ingest PDFs, Word docs, slide decks, and video files.
Turn your Jira Service Management tickets into Knowledge Base articles
Deliver Embrace Anywhere
Build Your Own AI Agents
Control how Embrace’s AI works for you. Let your AI agent know who they are and what their job is. Set brand tone and voice. Easily build and publish new agents.
Easily Close Knowledge Gaps
Make it a snap for approved subject matter experts to fill knowledge gaps. They can type in the authoritative answer, upload a new document, or push a button to talk to Embrace and capture institutional knowledge on a topic.
Embrace.ai is in the Atlassian Marketplace
Leverage generative AI to both deflect and answer customer inquiries.
Go live on Embrace in under two months
Deliver a high ROI project like WP Engine
Quantifiable benefits unlocked by Embrace from both employee productivity gains and lower chat and ticket volumes.
Overall project ROI of 1,300%
50% reduction in average time and effort for internal employees to resolve customer issues when using Embrace
45% reduction in the volume of chats generated by customers who cannot successfully self-serve in the Support section of its portal as a result of Embrace.ai's conversational search capabilities
See how Embrace.ai can help you get the most out of your Jira Service Management investment.
