Product Support Anywhere
Embrace is designed to go where people work. There’s rarely a single place that companies want to deploy product support. We give you a range of choices in terms of where you want to deliver a support experience to both external and internal audiences.
API
Our powerful API lets you deliver Embrace to a user experience you control while tapping into Embrace’s AI and the content you choose on the backend. Multiple customers have put access to Embrace product support within their digital products using our API.
Slack or Teams
Many Support teams live in messaging applications. We’ve built an Embrace App so that employee users can tap into Embrace via Slack and MS Teams.
Chatbot or Embeddable widget
Ticketing Environment
Content Automation
Your Support content lives in many places and you want to draw from it all. Embrace makes it easy to build collections of content for different purposes.
Simplify Data Access with Pre-Built Connections
Compatible with a Wide Range of Files
AI Agents
We’re giving our customers more control over Embrace’s AI and how it behaves.
Create and Publish Custom AI Agents
Fine-Tune Embrace for Your Needs
Topic & Sentiment Insights
What are your customers asking about? You want to know what kinds of things are being asked about your products by your customers, partners, and employees.
Identify Trends and Content Gaps
Fine-Tune Embrace for Your Needs
Different functional areas at your company can benefit from the insights:
Support and Customer Success
Identify where your teams need to be the most aware.
Knowledge Managers
Quickly learn where content gaps exist so you can fill them.
Marketing
Bolster content on your website and elsewhere about commonly asked themes.
Product
Gain insight into common challenges with your solutions that can potentially be addressed with future product efforts.
Sales
Help inform your field on common questions and make sure they’re fully enabled.
Secure & Private
A core strength of Embrace is allowing you to leverage proprietary content and do so with confidence. Our solution is architected to give you confidence that your content will remain as private and secure as possible. No customer content is co-mingled – each customer is in a separate environment. And our technology is structured in a way where no content becomes part of the training data set of the large language models we use.
From day one we’ve built our product with a focus on enterprise security and privacy. We’ve successfully passed our rigorous SOC 2 Type II audit to help give our customers confidence.
Ready to experience AI-Powered Customer Self-Service?
In 30 minutes you’ll get an overview of the Embrace solution, leveraging your company’s public knowledge assets.
