Keller Williams, the world’s largest real estate franchise, faced a significant challenge: providing over 170,000 affiliated agents with easy access to a vast library of educational content. To tackle this, they partnered with Embrace.ai to develop KWIQ, an AI-powered digital assistant designed to streamline knowledge access and enhance agent productivity.
Keller Williams AI Agent, KWIQ
Embrace.ai brought their expertise in AI to the table, helping Keller Williams navigate the complexities of integrating advanced technology into their systems. The collaboration was more than just technological; it focused on addressing real-world needs and delivering tangible value quickly. “Embrace has definitely upped our IQ about AI a lot,” noted Ben May, Director of Product Experience.
KWIQ allows Keller Williams agents to access a wealth of information instantly, significantly improving their productivity. This tool integrates seamlessly with the systems that franchisees and agents use daily, making it an indispensable asset in their workflow. The benefits are already evident, with agents reporting enhanced efficiency and better client experiences. And Keller’s KWIQ initiative has already been earning industry accolades.
Looking ahead, Keller Williams plans to further enhance KWIQ’s capabilities and explore additional integrations, such as with Zendesk ticketing, to improve technical support. “We are much smarter now as a result of the Embrace partnership,” said Chris Cox, Chief Technology & Digital Officer.
You can read the full case study here.
For more information about Embrace.ai, please visit www.embrace.ai.
