Product Support Anywhere
Embrace is designed to go where people work. Thereās rarely a single place that companies want to deploy product support. We give you a range of choices in terms of where you want to deliver a support experience to both external and internal audiences.
API
Our powerful API lets you deliver Embrace to a user experience you control while tapping into Embraceās AI and the content you choose on the backend. Multiple customers have put access to Embrace product support within their digital products using our API.
Slack or Teams
Many Support teams live in messaging applications. Weāve built an Embrace App so that employee users can tap into Embrace via Slack and MS Teams.
Chatbot or Embeddable widget
Ticketing Environment
Content Automation
Your Support content lives in many places and you want to draw from it all. Embrace makes it easy to build collections of content for different purposes.
Simplify Data Access with Pre-Built Connections
We have a growing set of pre-built source integrations so you can tap into multiple sources simultaneously. Pre-built integrations include: Confluence, Zendesk, Guru, Notion, Google Drive, and Microsoft OneDrive.
Compatible with a Wide Range of Files
AI Agents
Weāre giving our customers more control over Embraceās AI and how it behaves.
Create and Publish Custom AI Agents
Fine-Tune Embrace for Your Needs
Topic & Sentiment Insights
What are your customers asking about? You want to know what kinds of things are being asked about your products by your customers, partners, and employees.
Identify Trends and Content Gaps
Fine-Tune Embrace for Your Needs
Different functional areas at your company can benefit from the insights:
Support and Customer Success
Identify where your teams need to be the most aware.
Knowledge Managers
Quickly learn where content gaps exist so you can fill them.
Marketing
Bolster content on your website and elsewhere about commonly asked themes.
Product
Gain insight into common challenges with your solutions that can potentially be addressed with future product efforts.
Sales
Help inform your field on common questions and make sure theyāre fully enabled.
Security & privacy
Built for security
SOC 2 Type II certified
Independently audited for enterprise-grade protection.
Your data stays yours
Business content is never used for AI training.
Role-based permissions
Advanced access controls and data governance for secure content management across teams.
FAQ
Common questions from support leaders
What is Embrace and how does it improve customer support?
Embrace is a trusted AI platform purpose built for customer service teams. It integrates directly into your existing tools like Zendesk, Jira, Slack, or Microsoft Teams to help resolve tickets faster, reduce manual effort, and surface insights from your companyās content. Teams use Embrace to automate answers, improve response quality, and continuously strengthen their knowledge base.
Where can I deploy Embrace for product support?
Embrace is designed to work wherever your teams and customers already are. You can deploy it through:
- An API to embed Embrace inside your own product or web app.
- Slack or Microsoft Teams to support employees directly in their workspace.
- A highly configurable and easy to deploy chatbot or embeddable widget for your website or customer portal.
- Ticketing environments like Zendesk or Jira Service Management for agent assist workflows.
How does Embrace handle content automation?
Embrace automatically connects to your existing knowledge sources like Confluence, Zendesk, Guru, Notion, Google Drive, and OneDrive and organizes them into collections. This enables your AI support system to always draw from the most accurate, approved, and up to date content across your organization.
What file types does Embrace support?
Embrace digests a wide range of formats including Word, PDF, PowerPoint, Excel, public web pages, and even audio or video files such as MP4 and WAV. This allows your support AI to access all your institutional knowledge regardless of where or how it is stored.
Can I customize Embraceās AI agents?
Yes. Embrace lets admins create and publish custom AI agents tailored to your brandās tone, structure, and purpose. You can fine tune the modelās instructions, specify voice and style, and control how it responds across different use cases.
How does Embrace provide insights into support performance and customer sentiment?
Embrace offers Topic and Sentiment Insights, analytics that reveal what customers are asking about most, where content gaps exist, and how sentiment changes over time. These insights help Support, Knowledge Management, Marketing, Product, and Sales teams prioritize improvements and share consistent answers.
Is Embrace secure and compliant?
Yes. Embrace is SOC 2 Type II certified and independently audited for enterprise grade protection. Business data is never used for AI training. The platform also supports role based permissions and advanced access controls for secure content governance.
How fast can I get started with Embrace?
You can get a working overview of Embrace in 30 minutes using your companyās public knowledge assets. Most customers see value within days thanks to native integrations, pre built connectors, and transparent ROI measurement.
Can I do a trial of Embrace?
Yes, Embrace offers unpaid trials. You can get setup on a trial environment in less than 60 minutes and connect to your relevant knowledge sources and deploy whatever Embrace apps you choose, such as our Zendesk Co-Pilot, Slack app, etc. Experience Embrace fully before you make a buying decision.
Does deploying and using Embrace require technical resources?
Embrace is built for mid-sized companies that are often constrained by available developer resources. Itās designed to be easily deployed, managed, and used by business users.
In 30 minutes youāll get an overview of the Embrace solution, leveraging your companyās public knowledge assets.
