Embrace for Slack
- Instant answers for your support team in Slack
- Automatically spot and fill knowledge gaps
- Lightning fast deployment
Get answers without leaving Slack
No more hunting for answers or waiting on experts. Your team gets the knowledge they need instantly, right in their natural workflow.
Stop guessing what your team needs to know
Monitor question topics, identify knowledge gaps as they emerge, and gather feedback to prioritize content improvements.
Build your own agents
Gain much deeper control over how Embrace’s AI works for you. Let your agent know who they are and what their job is. Set brand tone and voice. Easily build and publish new agents.
Centralize your content, organize by purpose
Connect all your knowledge sources – Zendesk, Confluence, Google Drive, Notion, and more. Create focused collections for different teams, projects, and scenarios.
Customize for every use case
Set up channel-specific agents and collections, or let users DM Embrace privately.
Deliver Embrace anywhere
Start in Slack, then expand to your support apps, website, customer portals, or anywhere else your team and customers need answers.
How Embrace works
Right inside Slack
1
Ask questions
Use @embrace in channels and Embrace will respond in a thread, or DM the app directly for private conversations.
2
Channel setup
Add Embrace to channels where your team needs knowledge support. Set channel-specific collections and agents for relevant, targeted answers.
3
Access
Embrace only works in channels where you’ve explicitly added the app or via direct messages.
Security & privacy
Built for security
SOC 2 Type II certified
Independently audited for enterprise-grade protection.
Permission-based access only
Embrace only sees what you explicitly share and only responds when @mentioned or messaged directly.
Need help?
Contact support@embrace.ai.
Unpaid trial
Go live before you become a customer, for real
Deliver a high ROI project like WP Engine
Quantifiable benefits unlocked by Embrace from both employee productivity gains and lower chat and ticket volumes.
Overall project ROI of 1,300%
45% reduction in the volume of chats generated by customers who cannot successfully self-serve in the Support section of its portal as a result of Embrace’s conversational search capabilities
See how Embrace.ai can help you get the most out of your Slack investment.