Customer Stories
Companies are transforming their customer support services with Embrace and achieving outstanding outcomes. Hear directly from satisfied Embrace customers.
WP Engine’s integration of Embrace.ai streamlined self-service product support for 200+ employees and 170,000 customers, cutting chat volumes by 45% and reducing resolution time by 50%. This efficiency boost, with a 1,300% ROI, improved customer self-service, support, and onboarding, enhancing satisfaction as evidenced by a low 1.5% negative feedback rate.
Overall project ROI of 1,300%
50% reduction in average time and effort for internal employees to resolve customer issues when using Embrace
45% reduction in the volume of chats generated by customers who cannot successfully self-serve in the Support section of its portal as a result of Embrace.ai's conversational search capabilities
Learn about Embrace.ai’s transformative impact on Lookout, Inc., a cloud security leader. Embrace’s integration boosted productivity, saving 15-20% in content creation time and enhancing multi-language communication. It improved new hire training, objection handling, and content development. Lookout’s Marketing, Business Development, Sales, and Channel operations teams all leverage Embrace.
Industry leading real estate franchisor, Keller Williams, is leveraging Embrace.ai to enable all 170,000+ affiliated agents globally. Keller’s KWIQ initiative unlocks extensive educational content including Gary Keller’s books and other best practice content to allow for AI-powered self-service.
What our customers are saying
“Embrace is, by far, the best investment in marketing tools that we made last year. It has shown its value over and over again, unlocking knowledge for the team, helping to more quickly produce strong content across the entire organization, and proving itself as a tool we use in our workflows daily.”
“Embrace.ai, renowned for its expertise in unlocking conversational AI and enhancing business interactions, powers the Expert Virtual Assistant’s capabilities. It integrates seamlessly into business workflows, and provides our partners with conversational access to essential content and supporting various functions such as marketing, sales, and customer success.”
“Embrace is a channel for customers to ask questions and get answers in a conversational way. It's like enhanced search x10.”
“Embrace has given our Marketing team a lift in a wide range of content creation efforts. It’s been a big time saver that has helped support our company’s growth efforts.”
“Companies that have deep IP have a real opportunity to use generative AI to manage and deliver that Content.”
“Embrace.ai has helped our Customer Success Managers handle customer questions, our Salespeople to gain a deeper understanding of our solutions, our team to respond more efficiently to Security questionnaires and RFPs, and more. Embrace is a generative AI solution that's delivered real business value and helped us scale."
“Our Support organization is leveraging Embrace to provide customers fast answers to technical questions. Its accuracy has been remarkable and we are excited about leveraging Embrace to improve our ability to support our customers at increasing rates of efficiency.”
“With Embrace, we went from a discussion around the art of the possible to doing something that added value in a remarkably short period of time.”
"Using Embrace.ai, XBInsight's clients can now leverage the power of generative AI within our solution. This is enabling a next generation self-service experience for our clients."
“Embrace is, by far, the best investment in marketing tools that we made last year. It has shown its value over and over again, unlocking knowledge for the team, helping to more quickly produce strong content across the entire organization, and proving itself as a tool we use in our workflows daily.”
