To achieve zen, Embrace.ai

The best co-pilot for B2B Zendesk shops

Embrace.ai integrates tightly and easily with Zendesk to revolutionize your support operations. By using AI-powered responses and automating ticket triage, Embrace.ai empowers your team to resolve issues faster and more accurately, ultimately boosting customer satisfaction and operational efficiency.

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Improve response times

Automatically triage tickets and generate AI-powered responses, reducing the time your team spends on each ticket.

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Trusted answers

Leverage content from multiple sources like Slack, Confluence, Notion, and solved Zendesk and Jira tickets to provide precise and contextually relevant answers.

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Clear ROI

Attractive, scalable pricing ensures you get significant returns on your investment, making Embrace.ai a cost-effective solution for your support operations.

Tight Integration

Works directly within your Zendesk environment, allowing for efficient workflows for support team members.

Multi-Source Knowledge

Access and use content from various platforms including Slack, Confluence, Notion, and more.

Rapid Implementation

Go live in under a day, maximizing time to ROI.

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Customizable Quick Actions

Create and use quick action buttons to automate manual steps that drive better answers and better handle times

Screenshot of the Embrace app inside Zendesk, highlighting customizable quick action buttons like Summarize Ticket, Generate Response, and Troubleshoot Ticket on the chat start screen

Language Flexibility

Supports any language, ensuring your global support operations run smoothly.

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Centralized Feedback

Collect, centralize, and review feedback on AI-generated responses for continuous improvement.

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Scalable pricing

Flexible pricing options that grow with your team, ensuring you only pay for what you need.

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ā€œA Game-Changer for AI-Powered Support!!! Embrace Embedded brings the power of generative AI directly into Zendesk, making ticket resolution faster and more efficient. The seamless integration allows support teams to leverage AI-generated responses, access knowledge from multiple sources, and even create new knowledge content on the fly. What sets Embrace apart is its flexibilityā€”AI agents can be customized to match your brand’s tone and voice, and the platform extends beyond Zendesk with integrations in Slack, Teams, and other channels. The ability to turn ticket exchanges into knowledge base articles is a standout feature, ensuring that institutional knowledge is captured and easily accessible.ā€

Justice Roy

Technology Training and Automation Lead, Keller Williams

Zendesk interface displaying an AI copilot generating a response to a customer support ticket using Embrace.ai
Experience the future of customer support with Embrace.ai for Zendesk
Experience the future of customer support with Embrace.ai for Zendesk

Transform your support operations today and see the difference in efficiency, accuracy, and customer satisfaction.

Learn more and start an unpaid trial