Embrace for Jira Service Management

  • Deflect tickets and enable high impact self-service support
  • Draw from multiple knowledge sources in addition to Confluence
  • Lightning fast deployment
See Embrace in action
Atlassian Marketplace
Jira Service Management UI showing Embrace response options for a customer ticket

Use generative AI to answer tickets, right in Jira Service Management

Screenshot of Embrace.ai app available in the Atlassian Marketplace, integrated with Jira Service Management to help answer customer tickets and access company knowledge.

Create on-the-fly knowledge bases

Easily create new collections for different purposes. Import content from Confluence, Zendesk Knowledgebase, Google Drive, Notion, and more. Easily add websites, PDFs, documents, and videos.

Turn your Jira Service Management tickets into knowledge base articles

UI modal asking 'What article would you like to create' with options including FAQ articles, product/service description, process guide, troubleshooting guide, how-to guide, and glossary of terms.

Deliver Embrace anywhere

Build your own AI agents

Control how Embrace’s AI works for you. Let your AI agent know who they are and what their job is. Set brand tone and voice. Easily build and publish new agents.

Easily close knowledge gaps

Make it a snap for approved subject matter experts to fill knowledge gaps. They can type in the authoritative answer, upload a new document, or push a button to talk to Embrace and capture institutional knowledge on a topic.

Embrace.ai is in the Atlassian Marketplace

Leverage generative AI to both deflect and answer customer inquiries.

See us in the marketplace
Embrace.ai overview page in the Atlassian Marketplace, showing its integration with Jira Service Management.
Unpaid trial

Go live before you become a customer, for real

Connect your actual content and see how Embrace handles your team’s questions. Book a meeting to launch your trial.
Logos of popular knowledge management and collaboration tools, including Zendesk, Slack, OneDrive, GitHub, Confluence, Notion, and others, representing connected knowledge sources.
Embrace platform logo surrounded by icons for Zendesk, Jira, Salesforce, Freshdesk, Slack, and Microsoft Teams, illustrating integration with popular workflow tools.
Embrace AI custom agent cards showing support agents with icons, titles, roles and instructions on gradient background
Embrace.ai provide feedback UI with input field, task assignment, and submit for review options
Dashboard showing customer support analytics, including total conversations, sentiment analysis, negative feedback, and top support topics.

Deliver a high ROI project like WP Engine

Quantifiable benefits unlocked by Embrace from both employee productivity gains and lower chat and ticket volumes.

Read the case study

Overall project ROI of 1,300%

50% reduction in average time and effort for internal employees to resolve customer issues when using Embrace

45% reduction in the volume of chats generated by customers who cannot successfully self-serve in the Support section of its portal as a result of Embrace’s conversational search capabilities

Optimize Your Jira Service Management with Embrace.ai
Optimize Your Jira Service Management with Embrace.ai

See how Embrace can help you get the most out of your Jira Service Management investment.

See Embrace in action