Embrace for Jira Service Management

Jira Service Management UI showing Embrace response options for a customer ticket

Use generative AI to answer tickets, right in Jira Service Management

Screenshot of Embrace.ai app available in the Atlassian Marketplace, integrated with Jira Service Management to help answer customer tickets and access company knowledge.

Create On-The-Fly Knowledgebases

Easily create new collections for different purposes. Import content from Confluence, Zendesk Knowledgebase, Google Drive, Notion, and more. Easily add websites, PDFs, documents, and videos.

Turn your Jira Service Management tickets into Knowledge Base articles

UI modal asking 'What article would you like to create' with options including FAQ articles, product/service description, process guide, troubleshooting guide, how-to guide, and glossary of terms.

Deliver Embrace Anywhere

Embrace.ai logo in a large circle with lines radiating out to smaller cards showing various platforms and ways to access Embrace, including Zendesk, Jira Service Management, Slack, Teams, API, embeddable widget, and chatbot

Build Your Own AI Agents

Control how Embrace’s AI works for you. Let your AI agent know who they are and what their job is. Set brand tone and voice. Easily build and publish new agents.

Easily Close Knowledge Gaps

Make it a snap for approved subject matter experts to fill knowledge gaps. They can type in the authoritative answer, upload a new document, or push a button to talk to Embrace and capture institutional knowledge on a topic.

Embrace.ai is in the Atlassian Marketplace

Leverage generative AI to both deflect and answer customer inquiries.

Go live on Embrace in under two months

Companies are tired of technology projects that take quarters or years before any value is realized. Embrace.ai projects move at lightning speed.

Deliver a high ROI project like WP Engine

Quantifiable benefits unlocked by Embrace from both employee productivity gains and lower chat and ticket volumes.

Overall project ROI of 1,300%

50% reduction in average time and effort for internal employees to resolve customer issues when using Embrace

45% reduction in the volume of chats generated by customers who cannot successfully self-serve in the Support section of its portal as a result of Embrace.ai's conversational search capabilities

Optimize Your Jira Service Management with Embrace.ai
Optimize Your Jira Service Management with Embrace.ai

See how Embrace.ai can help you get the most out of your Jira Service Management investment.