Embrace for Jira Service Management
- Deflect tickets and enable high impact self-service support
- Draw from multiple knowledge sources in addition to Confluence
- Lightning fast deployment
Use generative AI to answer tickets, right in Jira Service Management
Create on-the-fly knowledge bases
Easily create new collections for different purposes. Import content from Confluence, Zendesk Knowledgebase, Google Drive, Notion, and more. Easily add websites, PDFs, documents, and videos.
Turn your Jira Service Management tickets into knowledge base articles
Deliver Embrace anywhere
Build your own AI agents
Control how Embrace’s AI works for you. Let your AI agent know who they are and what their job is. Set brand tone and voice. Easily build and publish new agents.
Easily close knowledge gaps
Make it a snap for approved subject matter experts to fill knowledge gaps. They can type in the authoritative answer, upload a new document, or push a button to talk to Embrace and capture institutional knowledge on a topic.
Embrace.ai is in the Atlassian Marketplace
Leverage generative AI to both deflect and answer customer inquiries.
Risk-free trial
Go live before you become a customer, for real
Connect your actual content and see how Embrace handles your team’s questions. Book a meeting to launch your trial.
Deliver a high ROI project like WP Engine
Quantifiable benefits unlocked by Embrace from both employee productivity gains and lower chat and ticket volumes.
Overall project ROI of 1,300%
50% reduction in average time and effort for internal employees to resolve customer issues when using Embrace
45% reduction in the volume of chats generated by customers who cannot successfully self-serve in the Support section of its portal as a result of Embrace.ai's conversational search capabilities
See how Embrace can help you get the most out of your Jira Service Management investment.
