Embrace for Zendesk
- AI co-pilot for your support team
- Enable high impact self-service support
- Spot knowledgebase gaps and easily fill them
- Get live in weeks not quarters
Spot gaps in your knowledgebase
Use Zendesk ticket history as a content source
Use generative AI to answer tickets, right in Zendesk
Deliver Embrace anywhere
Your customers want better self-service
38-39% of Gen Z and Millennials quit customer service if they can't self-solve online.
Gartner, “Top Priorities for Customer Service Leaders in 2024”
Traditional article search is outdated
Build Your Own AI Agents
Gain much deeper control over how Embrace’s AI works for you. Let your agent know who they are and what their job is. Set brand tone and voice. Easily build and publish new agents.
Create On-The-Fly Knowledgebases
Easily create new collections for different purposes. Import content from Zendesk Knowledgebase, Confluence, Google Drive, Notion, and more. Easily add websites, PDFs, documents, and videos.
Reduce escalations to Engineering by leveraging Jira ticket content
1
Customer asks a question
Your support team receives a technical inquiry through Zendesk, just like always.
2
Agent asks Embrace
Instead of escalating, the agent asks Embrace right from their workflow.
3
Embrace finds the answer
Embrace instantly searches your Jira tickets and documentation to surface the most relevant solution.
4
Customer gets immediate help
Your agent delivers the answer right away, keeping customers satisfied and engineers focused.
Embrace.ai is in the Zendesk Marketplace
Leverage generative AI to both deflect and answer customer inquiries.
Go live on Embrace in under two months
Deliver a high ROI project like WP Engine
Quantifiable benefits unlocked by Embrace from both employee productivity gains and lower chat and ticket volumes.
Overall project ROI of 1,300%
50% reduction in average time and effort for internal employees to resolve customer issues when using Embrace
45% reduction in the volume of chats generated by customers who cannot successfully self-serve in the Support section of its portal as a result of Embrace.ai's conversational search capabilities
See how Embrace.ai can help you get the most out of your Zendesk investment.
