AI-Powered Chatbot for Customer Support

Deliver fast, accurate, and trusted support conversations with an AI-powered chatbot that resolves questions, deflects tickets, and works natively inside your existing support stack.

API

Our powerful API lets you deliver Embrace to a user experience you control while tapping into Embrace’s AI and the content you choose on the backend. Multiple customers have put access to Embrace product support within their digital products using our API.

Slack or Teams

Many Support teams live in messaging applications. We’ve built an Embrace App so that employee users can tap into Embrace via Slack and MS Teams.

AI Chatbot or Embeddable widget

We have a configurable chatbot as well as an embeddable widget that can fit on your digital properties. You can see the widget in action on our Embrace.ai homepage in the upper right.

Ticketing Environment

We have apps that are built to deploy within your Zendesk ticketing or Jira Service Management deployments. Your Support techs can stay inside those ticketing environments and use the Embrace app to help generate and review ticket responses, dramatically speeding up their workflows.

Power Your Customer Support Chatbot with Trusted Knowledge

An AI chatbot is only as good as the knowledge behind it. Embrace automatically ingests, organizes, and maintains your support content so your chatbot always delivers accurate, approved answers.

As your documentation evolves, your AI-powered chatbot for customer support stays up to date—without manual retraining or brittle rules.

Simplify Data Access with Pre-Built Connections

We have a growing set of pre-built source integrations so you can tap into multiple sources simultaneously. Pre-built integrations include: Confluence, Zendesk, Guru, Notion, Google Drive, and Microsoft OneDrive.

Compatible with a Wide Range of Files

Digest a wide range of file types including word, PDF, PPT, XLS, public web content, MP4, WAV and more.

AI Agents That Drive Smarter Support Conversations

Create and configure AI agents that determine how your chatbot responds to customer questions, follows escalation rules, and reflects your brand voice.

Unlike generic chatbots, Embrace’s AI-powered customer support chatbot is designed to balance automation with accountability—resolving common issues automatically while handing off complex cases with full context.

Create and Publish Custom AI Agents

Admins can now create and publish agents for a variety of purposes. Our Agent capabilities allow for detailed instructions, the capture of brand tone and voice, structure and format guidance for specific deliverables and more.

Fine-Tune Embrace for Your Needs

Additionally, Embrace delivers automated sentiment scoring. You can get a read on customer hotspots as well as sentiment trending over long time horizons.

Understand Every Chatbot Conversation

Track the topics customers ask about most, identify gaps in self-service, and monitor sentiment across chatbot conversations.

With built-in analytics, Embrace helps support leaders continuously improve chatbot performance, reduce repeat tickets, and proactively address emerging customer issues.

Identify Trends and Content Gaps

Embrace’s technology provides analytical insights about both the common topics that are coming up AND the areas where you may have content gaps. We give visibility on an aggregated basis across thousands of prompts over varying time horizons and also let you zoom in on particular areas of interest.

Fine-Tune Embrace for Your Needs

You want Embrace to speak in a way that accurately reflects your company and your specific use case. Manage that yourself so you can quickly test, tune, and deploy.

Different functional areas at your company can benefit from the insights:

Support and Customer Success

Identify where your teams need to be the most aware.

Knowledge Managers

Quickly learn where content gaps exist so you can fill them.

Marketing

Bolster content on your website and elsewhere about commonly asked themes.

Product

Gain insight into common challenges with your solutions that can potentially be addressed with future product efforts.

Sales

Help inform your field on common questions and make sure they’re fully enabled.

Security & privacy​

Enterprise-Grade Security for AI-Powered Customer Support

Security shield icon with SOC 2 Type II certification logo for enterprise compliance
SOC 2 Type II certified

Independently audited for enterprise-grade protection.

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Privacy policy
Your data stays yours

Business content is never used for AI training.

Role-based permissions

Advanced access controls and data governance for secure content management across teams.

FAQ

Common questions from support leaders

An AI-powered chatbot for customer support uses natural language understanding and trusted knowledge to automatically answer customer questions, resolve common issues, and reduce inbound support volume.

Unlike rule-based or generic AI chatbots, Embrace is built specifically for B2B support teams. It integrates directly into your support tools, uses verified knowledge, and provides transparency into every response.

 

Embrace’s AI-powered customer support chatbot can be deployed across your website, help center, and internal support workflows—meeting customers where they already engage.

Yes. When issues become complex, the chatbot seamlessly escalates to human agents with full conversation context, ensuring faster and more accurate resolutions.

Ready to experience AI-powered customer self service?
Ready to experience AI-powered customer self service?

In 30 minutes you’ll get an overview of the Embrace solution, leveraging your company’s public knowledge assets.

See Embrace in action