AI Chatbot for Automated Live Chat Support

Deliver fast, accurate live chat experiences with an AI chatbot that resolves common questions automatically and hands off complex issues to agents with full context.

 

API

Our powerful API lets you deliver Embrace to a user experience you control while tapping into Embraceā€™s AI and the content you choose on the backend. Multiple customers have put access to Embrace product support within their digital products using our API.

Slack or Teams

Many Support teams live in messaging applications. Weā€™ve built an Embrace App so that employee users can tap into Embrace via Slack and MS Teams.

AI Chatbot or Embeddable widget

We have a configurable chatbot as well as an embeddable widget that can fit on your digital properties. You can see the widget in action on our Embrace.ai homepage in the upper right.

Ticketing Environment

We have apps that are built to deploy within your Zendesk ticketing or Jira Service Management deployments. Your Support techs can stay inside those ticketing environments and use the Embrace app to help generate and review ticket responses, dramatically speeding up their workflows.

Accurate Answers for Automated Live Chat

Automated live chat only works when answers are trustworthy. Embrace continuously ingests and maintains your support knowledge so your AI chatbot delivers consistent, approved responses.

As information changes, your live chat automation stays currentā€”without manual updates or scripted flows.

Simplify Data Access with Pre-Built Connections

We have a growing set of pre-built source integrations so you can tap into multiple sources simultaneously. Pre-built integrations include: Confluence, Zendesk, Guru, Notion, Google Drive, and Microsoft OneDrive.

Compatible with a Wide Range of Files

Digest a wide range of file types including word, PDF, PPT, XLS, public web content, MP4, WAV and more.

AI Agents That Power Live Chat Automation

Configure AI agents to control how your chatbot handles live chat interactionsā€”answering routine questions, guiding troubleshooting, and escalating sensitive issues to agents.

Embrace ensures automated live chat support enhances efficiency without sacrificing the quality or reliability customers expect.

Create and Publish Custom AI Agents

Admins can now create and publish agents for a variety of purposes. Our Agent capabilities allow for detailed instructions, the capture of brand tone and voice, structure and format guidance for specific deliverables and more.

Fine-Tune Embrace for Your Needs

Additionally, Embrace delivers automated sentiment scoring. You can get a read on customer hotspots as well as sentiment trending over long time horizons.

Optimize Live Chat with Conversation Insights

Track the topics customers raise most often, monitor sentiment across live chat interactions, and identify where automation succeedsā€”or needs improvement.

These insights help support leaders refine automated live chat strategies and reduce repeat conversations.

Identify Trends and Content Gaps

Embraceā€™s technology provides analytical insights about both the common topics that are coming up AND the areas where you may have content gaps. We give visibility on an aggregated basis across thousands of prompts over varying time horizons and also let you zoom in on particular areas of interest.

Fine-Tune Embrace for Your Needs

You want Embrace to speak in a way that accurately reflects your company and your specific use case. Manage that yourself so you can quickly test, tune, and deploy.

Different functional areas at your company can benefit from the insights:

Support and Customer Success

Identify where your teams need to be the most aware.

Knowledge Managers

Quickly learn where content gaps exist so you can fill them.

Marketing

Bolster content on your website and elsewhere about commonly asked themes.

Product

Gain insight into common challenges with your solutions that can potentially be addressed with future product efforts.

Sales

Help inform your field on common questions and make sure theyā€™re fully enabled.

Security & privacy

Secure, Enterprise-Ready Automated Live Chat

Security shield icon with SOC 2 Type II certification logo for enterprise compliance
SOC 2 Type II certified

Independently audited for enterprise-grade protection.

See full details

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Privacy policy
Your data stays yours

Business content is never used for AI training.

Role-based permissions

Advanced access controls and data governance for secure content management across teams.

FAQ

Common questions from support leaders

An AI chatbot for automated live chat support handles real-time customer conversations by answering common questions and routing complex issues to human agents when needed.

 

By instantly resolving routine questions, AI-powered live chat eliminates queues and provides immediate assistance.

 

Yes. Embrace seamlessly hands off live chat conversations to agents with full context when human support is required.

 

Yes. Embrace is built for B2B environments where accuracy, transparency, and controlled automation are essential.

Ready to experience AI-powered customer self service?
Ready to experience AI-powered customer self service?

In 30 minutes youā€™ll get an overview of the Embrace solution, leveraging your companyā€™s public knowledge assets.

See Embrace in action