We’re excited to roll out a new set of product updates designed to make it easier to navigate the platform, build and manage agents, and connect your workflows across the systems your team uses every day.
Highlights in This Release
A New Navigation Experience
We’ve redesigned navigation to create a more intuitive, streamlined product experience. With improved organization and easier access to key areas of the platform, teams can move faster and find what they need with less effort.
The new navigation will bring the menu into the lefthand margin of the Embrace web application. Users can reorder the sections of the menu via drag and drop.
Enhanced Agent Details
We’ve introduced a new agent details experience that gives users clearer visibility into agent configuration and setup. It’s now easier to review how an agent is defined, understand its capabilities, and manage it with confidence.
Agent Visualization
New visualization capabilities provide a clearer view into your agents and how they’re structured. This makes it easier to understand agent design at a glance, support collaboration, and iterate more effectively.
Agent Builder (Beta)
We’re also introducing Agent Builder (Beta), a new way to create and refine agents. Agent Builder is designed to make the setup experience more structured and approachable, helping teams build with greater speed and clarity.
As a beta release, we’ll continue improving the experience based on customer feedback.
Jira Triggers for Automations
Automations can now be triggered directly from Jira events, making it easier to connect issue activity to downstream workflows. This helps teams reduce manual work, respond faster, and build more powerful cross-functional processes.
Salesforce Integration and Tools
We’ve expanded our Salesforce integration and tools to help teams bring customer context and business workflows into the platform more seamlessly. With deeper connectivity to Salesforce, users can unlock more value from the systems they already rely on.
Our Salesforce tools enable the ability for AI Agents to search, create, and update relevant objects in Salesforce.
These updates are designed to make your support operations more efficient and effective
We look forward to seeing how they enhance your team’s performance. Please let us know if you’d like to set time to get a walkthrough of any of these new capabilities and we can set a call.
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