Trusted by enterprise teams.
Agentic Platform for B2B
Designed for business users. AI agents that actually do the work - across the systems your team already runs on and the products your customers use.
Create
Deploy
Observe
Agent Studio
Agentic Workflow
Agentic Automations
Knowledge
Deployment
Agent Studio
An agent studio business users actually use.
Most agent builders were designed for engineers. Embrace was designed for the people who actually own the work — with a pre-built library of agents so you’re never starting from scratch.
Agentic Workflow
Built to work across your whole stack.
Operate and automate workflows across internal systems and company products using Embrace’s out of the box Agent Tools, MCP, or customize your own tools to connect to systems of your choice.
Agentic Automations
Triggered by events. Handled automatically.
Set agents to trigger based on events happening across the enterprise or on a schedule — working in the background so your teams can focus on delivering for customers.
Knowledge
The right knowledge for the right agent.
Decide exactly what each agent knows. Spin up new custom knowledge collections in minutes — and the agents you allow will use that knowledge (or content), and only that knowledge.
Deployment
Meet your users where they already work.
Don’t ask anyone to switch tools. Embrace agents are deployed wherever your customers or teams already work — configured once, and in sync everywhere.
Zendesk, Salesforce, Jira, Freshdesk — native co-pilot inside the ticket view
Slack and Microsoft Teams — questions answered, actions triggered
Embeddable widget and chatbot — no developer involvement
Full REST API for custom builds
Every surface stays in sync, automatically
How teams use Embrace
Deliver scale and efficiency for your Support team
Improve ticket handling and resolution times by 30-90%
- Leverage Embrace Co-Pilot apps directly within the ticketing experience
- Apps for common ticketing systems like Zendesk, Jira Service Management, Freshdesk and Salesforce
- Draw from a range of knowledge sources using pre-built integrations to Confluence, Notion, Guru, Zendesk Knowledgebase, Jira, and more
- Setup and deploy in under a day
- Easy to configure by business users
- Unpaid trial available so you can try before you buy
"We've seen a reduction in ticket handling time and that's directly attributed to the cut down in time that it takes for a support rep to get an answer to a more nuanced question."
“Embrace not only allowed our support teams to identify issues and close them faster than before, but we could QA the process to improve over time.”
"It's had a tremendously helpful impact for our Support team to speed up finding the information that they need."
"We use different platforms to host knowledge, and we needed a central tool to be able to help us avoid the back and forth looking at information on different platforms."
"We've seen a reduction in ticket handling time and that's directly attributed to the cut down in time that it takes for a support rep to get an answer to a more nuanced question."
“Embrace not only allowed our support teams to identify issues and close them faster than before, but we could QA the process to improve over time.”
"It's had a tremendously helpful impact for our Support team to speed up finding the information that they need."
"We use different platforms to host knowledge, and we needed a central tool to be able to help us avoid the back and forth looking at information on different platforms."
Provide AI-powered self-service to your customers
Deflect 30-50% of tickets while giving your customers the experience they want
Capabilities:
- Deploy with little to no developer involvement
- Highly configurable embeddable widget and chatbot options available
- Powerful API available
- Embrace Agent builder allows you to tailor the experience for your customers
- Gain visibility to the common topics being asked about
- Draw from a range of knowledge sources using pre-built integrations to Confluence, Notion, Guru, Zendesk Knowledgebase, Jira, and more
- Deploy on any digital surface area; your helpdesk, doc site, in-product, anywhere
"Connecting people with our documentation in a way that meets them where they're at has been our goal, and Embrace has really helped there!"
“We really had to find an AI partner that would work in our existing support platform but provide the AI enhancements to improve every aspect of our customer support experience – Embrace did that.”
"It's all about allowing customers to self-serve help so they save time."
Gain insights into the health of your customers
Improve NRR and CLTV
- Quickly identify churn risks in your customer base
- Spot opportunities for revenue expansion
- Alert CSMs, Account Managers and others with key customer intelligence
- Easily gain ad hoc insights for a given customer
Streamline and automate the ability to find and close gaps in your knowledge base
40-50% reduction in time to author new knowledge base articles
- Spot gaps in your support content
- Tap into content like solved tickets, Slack channels, release notes, and more to serve as sources of content
- Embrace drafts new articles to fill knowledge gaps for you to review
- Define article specifications around structure, format, tone and more
- Unpaid trial available
"Looking at Embrace's Insights is enlightening us to where we need to fill in knowledge gaps."
“Embrace has been a force multiplier—not only for creating content, but for identifying and closing the most impactful gaps in training and support.”
The insight layer
Understand common topics
Know exactly what your customers are asking — Embrace automatically classifies every conversation into the topics your team needs to track.
Sentiment at a glance
See how customers feel, not just what they say. Embrace scores sentiment across every conversation so you can catch friction early.
See what needs attention
When a response misses the mark, users can flag it directly. Every piece of feedback becomes a task so nothing slips through the cracks.
Impact of Embrace
1,300%
ROI in one year
45%
fewer customer chats after deploying conversational self-service in the Support portal
50%
reduction in time/effort for internal employees to resolve customer issues
“Connecting people with our documentation in a way that meets them where they’re at has been our goal, and Embrace has really helped there!”
The Embrace Difference
Easy to deploy and manage
- Built for mid-sized companies
- Designed for business users, not engineers
- Go live without developer involvement
- Clear pricing, strong AI controls, no surprises
Fast ROI
- Quick implementations, not months-long projects
- Value realized in weeks, not quarters
- Unpaid trials so teams can prove impact before committing
Built for B2B
- Purpose-built for B2B support workflows
- Designed for complex products, longer sales cycles, and real customers
- Not retrofitted from a consumer-first tool
True partnership
- Hands-on support from day one
- Focused on your project success
“One of the unexpected benefits we see from the Embrace solution is the partnership we have with the Embrace team.”
Integrations
Connect the knowledge you already have
From support tickets and call transcripts to docs and knowledge bases — plus anything you upload or write directly in Embrace.
Conversations
Zendesk, Salesforce, Freshdesk, Jira Service Management, Slack, Microsoft Teams, Gong
Knowledge & docs
Confluence, Notion, Guru, Zendesk Knowledge Base, Salesforce Knowledge Base
Cloud file storage
Google Drive, OneDrive, SharePoint
Unpaid trial
Go live before you become a customer, for real
Connect your actual content, install our co-pilot app, and see how Embrace handle’s your team’s or customer’s questions.
Built for security
SOC 2 Type II certified
Independently audited for enterprise-grade protection.
Your data stays yours
Business content is never used for AI training.
Role-based permissions
Advanced access controls and data governance for secure content management across teams.
From the teams using Embrace
“The pilot-first approach aligned with our company mandate. We were live faster than I expected, and we saw real impact quickly.”
Rob Edmondson
Chief Customer Officer
“Now we can summarize the last ten interactions with a customer and see exactly what’s been happening.”
Jacob Harper
Head of Global Client Support Operations
“With Embrace, we went from the art of the possible to doing something that added value in a remarkably short period of time.”
Chris Cox
Chief Digital & Technology Officer
“Two minutes off handle time doesn’t sound like a lot, but when you’re handling 25–30,000 chats a month, it adds up very quickly.”
Tim Guinan
Senior Manager of CX
“We used different platforms to host knowledge, and we needed a central way to avoid the back and forth looking for information.”
Noumria Kartane
Support Leader
“The pilot-first approach aligned with our company mandate. We were live faster than I expected, and we saw real impact quickly.”
Rob Edmondson
Chief Customer Officer
“Now we can summarize the last ten interactions with a customer and see exactly what’s been happening.”
Jacob Harper
Head of Global Client Support Operations
“With Embrace, we went from the art of the possible to doing something that added value in a remarkably short period of time.”
Chris Cox
Chief Digital & Technology Officer
“Two minutes off handle time doesn’t sound like a lot, but when you’re handling 25–30,000 chats a month, it adds up very quickly.”
Tim Guinan
Senior Manager of CX
“We used different platforms to host knowledge, and we needed a central way to avoid the back and forth looking for information.”
Noumria Kartane
Support Leader
“Embrace has helped us move from static, keyword-based support to a much more dynamic and guided experience for both agents and customers.”
Bob Beltran
Sr. Director of Global Support
“Once we rolled this out internally, new hires stopped asking questions because everything was already surfaced for them. It became the fastest way to eliminate tribal knowledge and standardize best practices across teams.”
Brad Pace
Chief Operating Officer
“By the time you’re reviewing negative CSAT, you’re already reacting instead of acting.”
Jacob Harper
Head of Global Client Support Operations
“Embrace has provided a treasure trove of data that we are only just seeing the benefits of.”
Rob Edmondson
Chief Customer Officer
“Embrace has helped us move from static, keyword-based support to a much more dynamic and guided experience for both agents and customers.”
Bob Beltran
Sr. Director of Global Support
“Once we rolled this out internally, new hires stopped asking questions because everything was already surfaced for them. It became the fastest way to eliminate tribal knowledge and standardize best practices across teams.”
Brad Pace
Chief Operating Officer
“By the time you’re reviewing negative CSAT, you’re already reacting instead of acting.”
Jacob Harper
Head of Global Client Support Operations
“Embrace has provided a treasure trove of data that we are only just seeing the benefits of.”
Rob Edmondson
Chief Customer Officer
“I think it’s important to remember that being busy doesn’t always mean being productive.”
Justice Roy
Technology Training & Automation Lead
“Embrace is a generative AI solution that’s delivered real business value and helped us scale.”
Jason Teichman
Chief Operating Officer
“We are so excited about CSAT with Embrace as our platform of choice. We’ve not seen anything this impactful. It’s a game changer.”
Craig Czubati
Senior Director of Global Support
“We expect Embrace to reduce our human-handled support workload by 20–25%. That’s a game-changer for both efficiency and customer satisfaction.”
Jared Park
Director of Customer Support
“The collaboration with the Embrace team has been great—we’ve been able to give feedback in real time and see it reflected in the product.”
Stacy Justino
Product Support Manager
“I think it’s important to remember that being busy doesn’t always mean being productive.”
Justice Roy
Technology Training & Automation Lead
“Embrace is a generative AI solution that’s delivered real business value and helped us scale.”
Jason Teichman
Chief Operating Officer
“We are so excited about CSAT with Embrace as our platform of choice. We’ve not seen anything this impactful. It’s a game changer.”
Craig Czubati
Senior Director of Global Support
“We expect Embrace to reduce our human-handled support workload by 20–25%. That’s a game-changer for both efficiency and customer satisfaction.”
Jared Park
Director of Customer Support
“The collaboration with the Embrace team has been great—we’ve been able to give feedback in real time and see it reflected in the product.”
Stacy Justino
Product Support Manager
Ready to experience AI-powered customer self-service?
In 30 minutes you’ll get an overview of the Embrace solution, leveraging your company’s public knowledge assets.
