AI Customer Self Service Built for Enterprise Support Teams

Empower customers to resolve issues on their own with AI-driven self service that delivers accurate answers, reduces support volume, and knows when to escalate.

 

API

Our powerful API lets you deliver Embrace to a user experience you control while tapping into Embrace’s AI and the content you choose on the backend. Multiple customers have put access to Embrace product support within their digital products using our API.

Slack or Teams

Many Support teams live in messaging applications. We’ve built an Embrace App so that employee users can tap into Embrace via Slack and MS Teams.

AI Chatbot or Embeddable widget

We have a configurable chatbot as well as an embeddable widget that can fit on your digital properties. You can see the widget in action on our Embrace.ai homepage in the upper right.

Ticketing Environment

We have apps that are built to deploy within your Zendesk ticketing or Jira Service Management deployments. Your Support techs can stay inside those ticketing environments and use the Embrace app to help generate and review ticket responses, dramatically speeding up their workflows.

Always-Accurate Knowledge for AI Self Service

Effective AI customer self service depends on trustworthy knowledge. Embrace automatically ingests and maintains your support content so self-service experiences stay accurate as your business evolves.

No brittle flows. No manual upkeep. Just consistent answers customers can rely on.

Simplify Data Access with Pre-Built Connections

We have a growing set of pre-built source integrations so you can tap into multiple sources simultaneously. Pre-built integrations include: Confluence, Zendesk, Guru, Notion, Google Drive, and Microsoft OneDrive.

Compatible with a Wide Range of Files

Digest a wide range of file types including word, PDF, PPT, XLS, public web content, MP4, WAV and more.

AI Agents That Power Intelligent Self Service

Configure AI agents to manage how self-service interactions unfold—answering common questions, guiding customers through solutions, and escalating complex issues when needed.

Embrace’s approach ensures AI customer self service enhances the customer experience without creating dead ends or frustration.

Create and Publish Custom AI Agents

Admins can now create and publish agents for a variety of purposes. Our Agent capabilities allow for detailed instructions, the capture of brand tone and voice, structure and format guidance for specific deliverables and more.

Fine-Tune Embrace for Your Needs

Additionally, Embrace delivers automated sentiment scoring. You can get a read on customer hotspots as well as sentiment trending over long time horizons.

Optimize Self Service with Real-Time Insights

Understand what customers are searching for, where self service succeeds, and where gaps still exist.

With visibility into topics and sentiment, support leaders can continuously improve AI customer self service and reduce repeat inquiries.

Identify Trends and Content Gaps

Embrace’s technology provides analytical insights about both the common topics that are coming up AND the areas where you may have content gaps. We give visibility on an aggregated basis across thousands of prompts over varying time horizons and also let you zoom in on particular areas of interest.

Fine-Tune Embrace for Your Needs

You want Embrace to speak in a way that accurately reflects your company and your specific use case. Manage that yourself so you can quickly test, tune, and deploy.

Different functional areas at your company can benefit from the insights:

Support and Customer Success

Identify where your teams need to be the most aware.

Knowledge Managers

Quickly learn where content gaps exist so you can fill them.

Marketing

Bolster content on your website and elsewhere about commonly asked themes.

Product

Gain insight into common challenges with your solutions that can potentially be addressed with future product efforts.

Sales

Help inform your field on common questions and make sure they’re fully enabled.

Security & privacy​

Secure, Enterprise-Ready AI Customer Self Service

Security shield icon with SOC 2 Type II certification logo for enterprise compliance
SOC 2 Type II certified

Independently audited for enterprise-grade protection.

See full details

|

Privacy policy
Your data stays yours

Business content is never used for AI training.

Role-based permissions

Advanced access controls and data governance for secure content management across teams.

FAQ

Common questions from support leaders

AI customer self service uses artificial intelligence to help customers find answers and resolve issues on their own—without needing to contact a support agent.

 

By delivering instant, accurate answers to common questions, AI self service resolves issues before they become tickets.

 

 

When questions are complex or sensitive, Embrace seamlessly escalates self-service interactions to human agents with full context.

 

 

Yes. Embrace is designed specifically for B2B environments where accuracy, trust, and accountability matter most.

Ready to experience AI-powered customer self service?
Ready to experience AI-powered customer self service?

In 30 minutes you’ll get an overview of the Embrace solution, leveraging your company’s public knowledge assets.

See Embrace in action