AI for Handling Customer Inquiries at Scale

Resolve customer questions faster with AI that delivers accurate answers, reduces support volume, and seamlessly supports both self-service and agent workflows.

 

API

Our powerful API lets you deliver Embrace to a user experience you control while tapping into Embraceā€™s AI and the content you choose on the backend. Multiple customers have put access to Embrace product support within their digital products using our API.

Slack or Teams

Many Support teams live in messaging applications. Weā€™ve built an Embrace App so that employee users can tap into Embrace via Slack and MS Teams.

AI Chatbot or Embeddable widget

We have a configurable chatbot as well as an embeddable widget that can fit on your digital properties. You can see the widget in action on our Embrace.ai homepage in the upper right.

Ticketing Environment

We have apps that are built to deploy within your Zendesk ticketing or Jira Service Management deployments. Your Support techs can stay inside those ticketing environments and use the Embrace app to help generate and review ticket responses, dramatically speeding up their workflows.

Handle Customer Inquiries Wherever They Happen

Embrace uses AI for handling customer inquiries across your website, help center, and support channelsā€”ensuring customers get immediate, accurate responses wherever they engage.

Because AI is embedded directly into your support workflows, inquiries are resolved efficiently while agents stay in control when escalation is needed.

Simplify Data Access with Pre-Built Connections

We have a growing set of pre-built source integrations so you can tap into multiple sources simultaneously. Pre-built integrations include: Confluence, Zendesk, Guru, Notion, Google Drive, and Microsoft OneDrive.

Compatible with a Wide Range of Files

Digest a wide range of file types including word, PDF, PPT, XLS, public web content, MP4, WAV and more.

AI Agents That Manage Customer Inquiries Intelligently

Configure AI agents to respond to common inquiries, guide customers to solutions, and escalate complex or sensitive issues to human agents.

Embrace ensures AI for handling customer inquiries improves efficiency without sacrificing accuracy, trust, or customer experience.

Create and Publish Custom AI Agents

Admins can now create and publish agents for a variety of purposes. Our Agent capabilities allow for detailed instructions, the capture of brand tone and voice, structure and format guidance for specific deliverables and more.

Fine-Tune Embrace for Your Needs

Additionally, Embrace delivers automated sentiment scoring. You can get a read on customer hotspots as well as sentiment trending over long time horizons.

Understand and Improve Inquiry Handling

Track the most common customer inquiries, monitor sentiment, and identify where responses succeed or fall short.

These insights help support leaders continuously refine how customer inquiries are handled and reduce repeat questions over time.

Identify Trends and Content Gaps

Embraceā€™s technology provides analytical insights about both the common topics that are coming up AND the areas where you may have content gaps. We give visibility on an aggregated basis across thousands of prompts over varying time horizons and also let you zoom in on particular areas of interest.

Fine-Tune Embrace for Your Needs

You want Embrace to speak in a way that accurately reflects your company and your specific use case. Manage that yourself so you can quickly test, tune, and deploy.

Different functional areas at your company can benefit from the insights:

Support and Customer Success

Identify where your teams need to be the most aware.

Knowledge Managers

Quickly learn where content gaps exist so you can fill them.

Marketing

Bolster content on your website and elsewhere about commonly asked themes.

Product

Gain insight into common challenges with your solutions that can potentially be addressed with future product efforts.

Sales

Help inform your field on common questions and make sure theyā€™re fully enabled.

Security & privacy

Secure, Enterprise-Ready AI Ticket Response Tools

Security shield icon with SOC 2 Type II certification logo for enterprise compliance
SOC 2 Type II certified

Independently audited for enterprise-grade protection.

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Privacy policy
Your data stays yours

Business content is never used for AI training.

Role-based permissions

Advanced access controls and data governance for secure content management across teams.

FAQ

Common questions from support leaders

AI for handling customer inquiries uses artificial intelligence to automatically respond to customer questions, provide solutions, and assist support teams in resolving issues faster.

 

AI delivers instant answers to common questions, reducing wait times and allowing agents to focus on more complex issues.

 

AI handles routine inquiries and escalates more complex or sensitive cases to human agents with full context.

 

Yes. Embrace is designed for enterprise environments where accuracy, governance, and integration into support workflows are essential.

Ready to experience AI-powered customer self service?
Ready to experience AI-powered customer self service?

In 30 minutes youā€™ll get an overview of the Embrace solution, leveraging your companyā€™s public knowledge assets.

See Embrace in action