Best AI Tools for Customer Support in Legal

Support clients with accuracy and confidence using AI tools built for legal customer support—designed to deliver precise answers, maintain compliance, and reduce response times.

 

 

API

Our powerful API lets you deliver Embrace to a user experience you control while tapping into Embrace’s AI and the content you choose on the backend. Multiple customers have put access to Embrace product support within their digital products using our API.

Slack or Teams

Many Support teams live in messaging applications. We’ve built an Embrace App so that employee users can tap into Embrace via Slack and MS Teams.

AI Chatbot or Embeddable widget

We have a configurable chatbot as well as an embeddable widget that can fit on your digital properties. You can see the widget in action on our Embrace.ai homepage in the upper right.

Ticketing Environment

We have apps that are built to deploy within your Zendesk ticketing or Jira Service Management deployments. Your Support techs can stay inside those ticketing environments and use the Embrace app to help generate and review ticket responses, dramatically speeding up their workflows.

AI Support Tools for Legal Teams—Wherever Clients Engage

Embrace delivers AI-powered customer support for legal teams across websites, client portals, and internal systems—ensuring clients receive timely, accurate responses wherever they reach out.

By embedding AI directly into support workflows, legal teams can streamline communication while maintaining full control over sensitive interactions.

Simplify Data Access with Pre-Built Connections

We have a growing set of pre-built source integrations so you can tap into multiple sources simultaneously. Pre-built integrations include: Confluence, Zendesk, Guru, Notion, Google Drive, and Microsoft OneDrive.

Compatible with a Wide Range of Files

Digest a wide range of file types including word, PDF, PPT, XLS, public web content, MP4, WAV and more.

AI Agents Designed for Legal Support Workflows

Configure AI agents to handle common client inquiries, guide users through processes, and escalate sensitive or complex matters to the appropriate legal team members.

Embrace ensures AI enhances legal support operations while preserving accountability, accuracy, and human oversight.

Create and Publish Custom AI Agents

Admins can now create and publish agents for a variety of purposes. Our Agent capabilities allow for detailed instructions, the capture of brand tone and voice, structure and format guidance for specific deliverables and more.

Fine-Tune Embrace for Your Needs

Additionally, Embrace delivers automated sentiment scoring. You can get a read on customer hotspots as well as sentiment trending over long time horizons.

Understand Client Needs and Support Trends

Identify the most common client inquiries, monitor sentiment, and uncover gaps in legal support processes.

With these insights, teams can improve response quality, reduce repetitive inquiries, and better serve client needs over time.

Identify Trends and Content Gaps

Embrace’s technology provides analytical insights about both the common topics that are coming up AND the areas where you may have content gaps. We give visibility on an aggregated basis across thousands of prompts over varying time horizons and also let you zoom in on particular areas of interest.

Fine-Tune Embrace for Your Needs

You want Embrace to speak in a way that accurately reflects your company and your specific use case. Manage that yourself so you can quickly test, tune, and deploy.

Different functional areas at your company can benefit from the insights:

Support and Customer Success

Identify where your teams need to be the most aware.

Knowledge Managers

Quickly learn where content gaps exist so you can fill them.

Marketing

Bolster content on your website and elsewhere about commonly asked themes.

Product

Gain insight into common challenges with your solutions that can potentially be addressed with future product efforts.

Sales

Help inform your field on common questions and make sure they’re fully enabled.

Security & privacy​

Secure, Governed AI for Support

Security shield icon with SOC 2 Type II certification logo for enterprise compliance
SOC 2 Type II certified

Independently audited for enterprise-grade protection.

See full details

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Privacy policy
Your data stays yours

Business content is never used for AI training.

Role-based permissions

Advanced access controls and data governance for secure content management across teams.

FAQ

Common questions from support leaders

The best AI tools for legal customer support provide accurate, knowledge-driven responses, integrate with existing workflows, and maintain strict security and compliance standards.

Yes. With proper governance and approved knowledge sources, AI can support legal teams by handling routine inquiries while protecting sensitive information.

AI can assist with common questions, process guidance, document-related inquiries, and general support—while escalating complex or sensitive issues to legal professionals.

No. AI supports legal teams by reducing repetitive work and improving efficiency, allowing professionals to focus on higher-value tasks.

Ready to experience AI-powered customer self service?
Ready to experience AI-powered customer self service?

In 30 minutes you’ll get an overview of the Embrace solution, leveraging your company’s public knowledge assets.

See Embrace in action